According to a recent J.D. Power survey, the Rivian R1T and Mini Cooper Electric are among the best electric vehicles for owner satisfaction.
The U.S. Electric Vehicle Experience Ownership Survey, conducted by the analytics firm in partnership with the software developer PlugShare, examines ten aspects to determine happiness, including battery range, ownership costs, and driving enjoyment.
The study, which was published on Tuesday, indicated that as more EV models and customers enter the market, owner satisfaction is shifting to more conventional variables like quality and aesthetics.
According to Brent Gruber, executive director of the EV practise at J.D. Power, “today’s EV owners are seeking for quality, reliability, driving enjoyment, safety, and technology features.”
Between August and December 2022, a survey of more than 7,000 electric car owners with model years 2022 and 2023 was conducted. Unlike past polls, which included owners of older models, this year’s J.D. Power satisfaction index confined its focus to owners in their first year of ownership.
What EV models come in first place?
Two lists ranking overall customer satisfaction were released by J.D. Power: one for high-end battery EVs and one for mass-market battery EVs. A 1,000-point scale was used to determine rankings.
The most effective premium EV models were:
R1T Rivian: 794
Model 3 Tesla: 759
Model Y by Tesla: 754
e-tron Audi: 735
724 Polestar 2
The top models for mass-market automobiles included:
Electric Mini Cooper: 782
Kia EV6: 762
Mustang Ford Mach-E: 742
Ioniq 5 by Hyundai: 738
ID.4 for a Volkswagen: 735
Nissan Leaf: 733 Ford F-150 Lightning: 723
Bolt by Chevy EUV: 716
Bolt Chevorlet EV: 711
698 Nissan Leaf
What issues did users encounter with their EVs?
Squeaks and rattles (17.5 complaints per 100 vehicles) and external concerns are the most troublesome categories for premium battery EV customers (13.6 problems per 100 vehicles).
With 19.2 issues per 100 vehicles, infotainment is still the most problematic category for mass-market battery EV owners. While one of the biggest charging networks in the nation is designed for Teslas, mass-market EV drivers also report more difficulty locating public charging.
The manufacturer announced earlier this month that it intends to let competing brands to use a piece of its American electric vehicle charging network.
